Since most of these devices are remote this is incredibly frustrating to try and troubleshoot through.ĮDIT: Updating to the latest version of the installer resolved the issue. If I attempt to do this remotely with taskkill the install is interrupted, regardless of which one I pick. She ran a utility to completely uninstall all office 2016 files just in case any remained after the uninstall I did myself as if there were any corrupted files left it could affect the install. If I select the one with the higher memory usage (system or user, doesn't seem to matter) and kill that process the install proceeds.
If I hop on these devices with the stuck install and open taskmanager there will be two officeclicktorun.exes running, one in the system context and one in the user context. 12:09:00.143 SETUP (0x1750) 0x313c Telemetry Rules Engine a1e9e Medium Processing data collector events 12:09:00.143 SETUP (0x1750) 0x313c Telemetry Rules Engine a1nzp Medium TimerWorker started. In the "hostname-date-time.log" file that is generated during the install I see the same 19 lines repeated every 3 minutes for as long as I want to let the install run. On some devices the install will run then get stuck at a certain point. And the re-installation still failed at the same place.Īdditionally, I have to use VPN to connect to the internet, some sites still don't work well.I keep encountering this odd install issue while deploying O365. I tried, the installation was freezing at the same place.Įdit 2: I chatted to another Microsoft support agent, he suggested me to remove the Office before installing, I then removed them in Applications, there was no Library/Containers or Library/Group Containers (I guess it is because the installation was not completed). Does anyone have a solution? Otherwise, how could I clean what I have installed completely?Įdit 1: I chatted to Microsoft support yesterday, and they let me create a new user account on my Mac, and install Office 365 under that account. I did pay attention to close all browsers and applications (except Finder) before launching the installer.
Then, I found the answer of dianeoforegon here. I followed this answer and launched Disk Utility, but it seems that there is no repair disk permission in Sierra. The installation froze when Running Package Scripts. I just downloaded Office 365 for Mac, and tried to install it in macOS Sierra 10.12.5.
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